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ROBOTIC PROCESS AUTOMATION

Robotic Process Automation (RPA) is the use of customisable software with machine learning capabilities (often with Artificial Intelligence (AI) integration) which use software robots, or “bots” to complete high-volume, repeatable tasks that historically required a human worker to complete or support.

 

While the term RPA has negative connotations (such as job losses for humans currently performing these tasks) the ideal is to create a Digital Workforce of intelligent bots that work hand in hand with your human employees – allowing them to focus on more strategic roles in the business – ultimately enabling you to scale your business more efficiently, effectively and at a lower cost.

Benefits of RPA:

  • Assist and not replace users with mundane tasks

  • End repetitive tasks

  • Improve customer experiences

  • Employees can focus on more key areas

  • Improve Productivity

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Proven Use Cases:

  • Customer Service (Bots first initial contact and assistance to users)

  • Applications, for Human Resources(HR) or finances, bots screen the applications and based on criteria reject or accept an application thus saving resource time

  • Invoice Processing - Minimise human intervention, accurate payments

"Senix Digital truly delivered an integrated solution and has improved our operations across the board."

 

Mr Petersen, MD ~ Cape Town

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