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Robotic Process Automation (RPA) is the use of customisable software with machine learning capabilities (often with Artificial Intelligence (AI) integration) which use software robots, or “bots” to complete high-volume, repeatable tasks that historically required a human worker to complete or support.


While the term RPA has negative connotations (such as job losses for humans currently performing these tasks) the ideal is to create a Digital Workforce of intelligent bots that work hand in hand with your human employees – allowing them to focus on more strategic roles in the business – ultimately enabling you to scale your business more efficiently, effectively and at a lower cost.

Benefits of RPA:

  • Assist and not replace users with mundane tasks

  • End repetitive tasks

  • Improve customer experiences

  • Employees can focus on more key areas

  • Improve Productivity


Proven Use Cases:

  • Customer Service (Bots first initial contact and assistance to users)

  • Applications, for Human Resources(HR) or finances, bots screen the applications and based on criteria reject or accept an application thus saving resource time

  • Invoice Processing - Minimise human intervention, accurate payments

"Senix Digital truly delivered an integrated solution and has improved our operations across the board."


Mr Petersen, MD ~ Cape Town

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